Shipping policy
Effective for all orders placed at zelvios.store
We currently ship to Poland and the United States. Below you will find all the details about processing times, delivery windows, and carriers for each destination.
Order Cut-Off Time
Orders placed before 2:00 PM Warsaw Time (CEST, UTC+2) / 7:00 AM Central Time (CDT, UTC−5) on a business day are processed the same day. Orders placed after the cut-off time or on weekends and public holidays will be processed the next business day.
Processing / Handling Time
All orders require 1 to 3 business days (Monday to Friday) for processing before shipment. Business days exclude weekends and public holidays.
Delivery Destinations & Timeframes
Poland
- Carrier: InPost
- Estimated delivery: 1 to 2 business days (Monday to Friday) after dispatch
United States
- Carrier: UPS or DHL
- Estimated delivery: 3 to 7 business days (Monday to Friday) after dispatch
Delivery estimates begin from the date of dispatch, not from the date of order. Actual delivery times may vary due to carrier schedules, customs processing, or peak periods.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. If you do not receive a tracking email within 3 business days of placing your order, please contact us at contact@zelvios.store.
Customs & Duties (United States)
Orders shipped to the United States may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount.
Undeliverable or Returned Packages
If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, we will contact you to arrange reshipment. Additional shipping costs may apply.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at contact@zelvios.store with your order number and we will investigate the matter with the carrier.
Contact
For any shipping-related questions, email us at contact@zelvios.store.
Shipping Policy
Effective for all orders placed at zelvios.store
We currently ship to Poland and the United States. Below you will find all the details about processing times, delivery windows, and carriers for each destination.
Order Cut-Off Time
Orders placed before 2:00 PM Warsaw Time (CEST, UTC+2) / 7:00 AM Central Time (CDT, UTC−5) on a business day are processed the same day. Orders placed after the cut-off time or on weekends and public holidays will be processed the next business day.
Processing / Handling Time
All orders require 1 to 3 business days (Monday to Friday) for processing before shipment. Business days exclude weekends and public holidays.
Delivery Destinations & Timeframes
Poland
- Carrier: InPost
- Estimated delivery: 1 to 2 business days (Monday to Friday) after dispatch
United States
- Carrier: UPS or DHL
- Estimated delivery: 3 to 7 business days (Monday to Friday) after dispatch
Delivery estimates begin from the date of dispatch, not from the date of order. Actual delivery times may vary due to carrier schedules, customs processing, or peak periods.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. If you do not receive a tracking email within 3 business days of placing your order, please contact us at contact@zelvios.store.
Customs & Duties (United States)
Orders shipped to the United States may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount.
Undeliverable or Returned Packages
If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, we will contact you to arrange reshipment. Additional shipping costs may apply.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at contact@zelvios.store with your order number and we will investigate the matter with the carrier.
Contact
Zelvios
798 White Pine Ave
Rockledge, FL 32955
United States
Phone: +1 305-152-0935
Email: contact@zelvios.store